Support

Q. How do I add a memory?

A. Open the Map tab and choose a place using search or the map, then take a photo or select one or more photos and videos. You can remove items from the registration candidates before saving. Location permission is optional when using search or manual map selection.

Q. How do I revisit past outings?

A. Tap a map photo or marker to browse memories grouped by place, then date. Filter by years found in your saved memories or choose a date range. At wider zoom levels, photos change to blue dots and counts.

Q. What do the counts and badges mean?

A. A place record counts days with saved memories at that place, not your lifetime visits. Multiple photos on the same day count as one day. Region records count distinct places with memories; country records count distinct regions with memories. For example, 50 days at Osaka Castle Park means 50 recorded days at the park, one place in Osaka Prefecture and 1/47 prefectures in Japan. Badges reflect your app records.

Q. How do I make an Outing Card?

A. Open a photo from the memory list and choose Outing Card. Edit the wording and font, and show or hide text, date and an eligible badge. A badge can be selected only for a photo from the visit that earned it. Check the preview before saving or sharing. Video memories cannot be exported as Outing Cards.

Q. Is Memory Map paid, or visible to other users?

A. Memory Map, records and badges are free and private. Outing Card exports use the existing shared allowance: unlimited exports with a watermark, one free watermark-free export per day across photo/video creations, calendar images and Outing Cards, or unlimited watermark-free exports with an existing pass.

Q. Can I hide my current location?

A. Turn off Show current location on map in the map menu. This hides the marker; it does not disable moving the map to your location. Opening the map may still obtain your location once to show the surrounding area, and the current-location button remains available. Location permission is required for these actions. There is no background location tracking.

Q. How do I back up and restore?

A. Sign in to iCloud on your device, then open Settings > Backup & restore in the app. Enable backup and create a backup. To restore, choose the backup by device name and creation date, check its contents, and use the restore action. Records missing from this device are added while existing records are kept; local records take priority when the same record exists. Select the drafts to add within the available slots before restoring. The backup includes Memory Map, calendar entries, saved drafts, supported settings and required media.

Q. When does automatic backup run?

A. When backup is enabled and saved app data has changed, changes are grouped rather than creating a backup for every edit. Successful automatic backups are spaced at least 30 minutes apart. Manual backup is available when needed. Network conditions and iOS background execution limits may delay completion; interrupted uploads can resume.

Q. Does backup use my iCloud, and is it sync?

A. It uses your own private iCloud storage and requires available space. It is backup and restore, not continuous device-to-device sync. Turning backup off or uninstalling the app does not delete saved cloud backups; use the backup-deletion action in the app. Your device’s standard backup is a separate feature.

Q. Can I jump to a date when selecting media?

A. Use the date control on the shared photo/video selection screen to jump to that day’s media. This is available for editing and Memory Map, and photo selection for Pet Calendar.

Q. What editing styles are available?

A. Choose from seven filters: Simple Card, Ticket, Scrapbook, Nostalgic, Step, Cross, and Duo. Duo supports photos only.

Q. How do Step, Cross, and Duo differ?

A. Step arranges the photo and text in a stepped layout and can include icons such as weather. Cross overlaps the photo and text panels at angles. Duo combines two photos offset to the left and right. The paper layout is fixed; you can edit photo position and zoom, text, and colors.

Q. Where do I select the second photo for Duo?

A. Select Duo, then use its Photo 2 control. Duo is for two photos and is unavailable when you have selected a video.

Q. Can I edit videos?

A. Yes. All filters except Duo support video. Wallpaper export saves a still image from a frame you choose, rather than a video.

Q. Will the audio remain in saved videos?

A. If the original video includes audio, the saved video keeps the audio. Still wallpapers do not contain audio.

Q. Can I choose the export size?

A. Yes. Options include 4:5, 1:1, 9:16, portrait and landscape L Print, and Wallpaper. Available options, including Original ratio, vary by filter. Ticket uses its own fixed ratio and does not support Wallpaper.

Q. What is the Wallpaper size?

A. It creates a portrait image sized for the device you are using. It is available with all filters except Ticket. For videos, choose a frame to save as a still image. After saving, select the image in your device wallpaper settings. The app does not draw a clock into the image.

Q. What can I edit with Nostalgic?

A. Show or hide the capture date and time, adjust roughness, and change photo or video position and zoom. At 0% roughness, the app adds no roughness effect and overlays only the date and time elements you have enabled.

Q. Can I hide text and icons?

A. Yes. You can show or hide supported text fields and icons for each filter. Simple Card offers four placement options for text and icons.

Q. Can I edit the text in Ticket?

A. You can edit and show or hide the ticket title, main text, date, and place. Text size is adjustable; the font, color, and placement follow the fixed design.

Q. Can I remove or blur photo backgrounds?

A. There is no editing tool to cut out the subject alone; photos keep their backgrounds. Outing Cards may add a blurred background around the photo, depending on the aspect ratio. Memory Map lets you take a photo and register it at a place.

Q. Does the app need access to my entire photo library?

A. Full-library access is not required. The app requests photo access so you can browse by album and capture date, but you can allow access only to selected photos. You can change the allowed selection in your device settings.

Q. Why can a photo or video take time to load?

A. An item visible in Photos may have its original stored only in iCloud. Your device then needs to download it. Loading time depends on your connection and the size of the media. This is not an upload to a cloud service operated by this app.

Q. Are daily memory reminders enabled automatically?

A. No. They are off by default. Enable them in the app Settings and allow notifications if you want to use them. The app schedules a notification for 8 p.m. local time on days when you have not saved or shared a creation or recorded a calendar entry. Adding an entry for a past date counts for the day you perform the action. You can turn reminders off in Settings. Notification schedules are refreshed when you use the app, so reminders may stop if you do not open it for an extended period.

Q. Can I use the app in landscape?

A. The app interface uses portrait orientation. You can still use landscape photos and videos and save creations in formats such as landscape L Print.

Q. Are my photos or videos uploaded to a server?

A. The app does not upload your photos, videos, edits or drafts to developer-operated servers. Processing is primarily on your device. If you enable optional backup, supported data and required media are saved to your own iCloud.

If location suggestions are enabled and selected media contains location metadata, the app may use OS services to convert coordinates into a place name.

Q. Can I delete temporary files?

A. Yes. You can delete temporary files from the Settings screen. Drafts are not deleted by this action.

Q. What is Pet Calendar?

A. Pet Calendar lets you add pet photos and weather icons by date, so you can keep daily memories in a monthly calendar.

Q. What can I add to the calendar?

A. You can add a photo, weather icon, and photo position adjustment for each date. Future dates cannot be registered.

Q. Does the app confirm before deleting calendar entries?

A. Yes. A confirmation is shown before a calendar entry is deleted.

Q. What if a photo’s capture date differs from the selected calendar date?

A. If the photo includes a capture date, you can check it against the selected date and choose the calendar date to use. Pet Calendar accepts photos only.

Q. Can I save or share calendar images?

A. Yes. You can save and share calendar images. Saving with a watermark is available for free. Watermark-free export is available once per day for free, and becomes unlimited with a 7-Day Pass or Lifetime Pass.

Q. What can Home Screen widgets do?

A. Home Screen widgets let you check today, this week, and this month from your Pet Calendar. Tapping a widget opens Pet Calendar in the app.

Q. Which widget sizes are supported?

A. Home Screen widgets support Small, Medium, and Large sizes.

Q. How do I add a widget?

A. Touch and hold the Home Screen, open the widget picker, and choose Memories Pet Life.

Q. What should I do if widgets do not update?

A. Open the app and view Pet Calendar, then wait a little. iOS and iPadOS may control widget update timing. If it still does not update, try removing and adding the widget again, or restarting your device.

Q. Does the app support Lock Screen widgets?

A. The current version supports Home Screen widgets.

Q. What is a watermark?

A. It is the Memories Pet Life logo overlaid on an image or video. You can save creations, videos, calendar images and Outing Cards with a watermark for free.

Q. Can I save without a watermark?

A. One free watermark-free save or share is available per day, shared across creations, videos, calendar images and Outing Cards. With a 7-Day Pass or Lifetime Pass, you can export creations, videos, calendar images and Outing Cards without a watermark, without limits.

Q. What is the 7-Day Pass?

A. It unlocks unlimited watermark-free export for creations, videos, calendar images and Outing Cards for 7 days. It does not renew automatically.

Q. What is the Lifetime Pass?

A. It unlocks unlimited watermark-free export for creations, videos, calendar images and Outing Cards continuously after purchase.

Q. Can I restore purchases?

A. Yes. If you purchased with the same Apple Account, you can restore your purchase status from Restore in the app. Restoring a 7-Day Pass does not extend its original validity period, which starts at purchase.

Q. Where are drafts and calendar data stored?

A. Photos, videos, drafts and Pet Calendar data are stored primarily on your device. Optional backups use your own private iCloud storage. Home Screen widgets may use locally stored rendered images and minimal display data in app group storage.

Q. Are drafts and calendar data synced to other devices?

A. Continuous sync between devices is not supported. In v1.5.0 and later, you can back up to your own iCloud and restore on another device using Settings > Backup & restore.

Q. What should I do if I cannot save?

A. Check that the app has permission to add items to Photos and that your device has enough free storage.

Q. What are in-app announcements?

A. They let you check update notes and important notices in the app. Fetching announcements does not upload your photos, videos, edits, or drafts.

Q. Why are in-app purchase products not showing?

A. Check your network connection and try again after a short wait. If the issue continues, try restarting the app or your device.

Q. I purchased a pass, but watermark-free export is unavailable. What should I do?

A. Check that you are using the same Apple Account you used to purchase, then try Restore in the app. If the issue continues, contact support@myfs716.com.