Support
Last updated: July 4, 2026
Thank you for using Memories Pet Life.
If you have a bug report, question, or request, please contact us by email.
When contacting support, please include the following information if possible.
- Device model
- iOS / iPadOS version
- App version
- What you were doing when the issue occurred
- Error message, if any
- Steps to reproduce the issue
FAQ
Q. What editing styles are available?
A. You can use Ticket-Style Frame, Simple Card Style, and Retro Film Style for photos and videos.
Q. Can I edit videos?
A. Yes. Memories Pet Life supports videos as well as photos. You can add Ticket-Style Frame, Simple Card Style, or Retro Film Style designs to videos and save the result.
Q. Will the audio remain in saved videos?
A. If the original video includes audio, the saved video will keep the audio.
Q. Can I choose the export size?
A. Yes. Simple Card Style and Retro Film Style support Original, 4:5, 1:1, 9:16, and L Print export sizes. Ticket-Style Frame keeps its fixed design ratio, so the size selector is not shown.
Q. Can I adjust photo or video position in Retro Film Style?
A. Yes. Retro Film Style supports position and zoom adjustment so you can fit your photo or video to the selected export size.
Q. Does the app need access to my entire photo library?
A. No. The app uses the iOS/iPadOS photo picker and handles only the photos and videos you select.
Q. Are my photos or videos uploaded to a server?
A. No. Photo and video editing, saving, and drafts are generally processed on your device. The app does not upload your photos, videos, edits, or drafts to servers operated by the developer.
Q. Can I delete temporary files?
A. Yes. You can delete temporary files from the Settings screen. Drafts are not deleted by this action.
Q. What is Pet Calendar?
A. Pet Calendar lets you add pet photos and weather icons by date, so you can keep daily memories in a monthly calendar.
Q. What can I add to the calendar?
A. You can add a photo, weather icon, and photo position adjustment for each date. Future dates cannot be registered.
Q. Does the app confirm before deleting calendar entries?
A. Yes. A confirmation is shown before a calendar entry is deleted.
Q. What happens if the photo or video date is different from the selected date?
A. If the selected photo or video includes a captured date, the app may check the date and let you choose where to register it.
Q. Can I save or share calendar images?
A. Yes. You can save and share calendar images. Saving with a watermark is available for free. Watermark-free export is available once per day for free, and becomes unlimited with a 7-Day Pass or Lifetime Pass.
Q. What can Home Screen widgets do?
A. Home Screen widgets let you check today, this week, and this month from your Pet Calendar. Tapping a widget opens Pet Calendar in the app.
Q. Which widget sizes are supported?
A. Home Screen widgets support Small, Medium, and Large sizes.
Q. How do I add a widget?
A. Touch and hold the Home Screen, open the widget picker, and choose Memories Pet Life.
Q. What should I do if widgets do not update?
A. Open the app and view Pet Calendar, then wait a little. iOS and iPadOS may control widget update timing. If it still does not update, try removing and adding the widget again, or restarting your device.
Q. Does the app support Lock Screen widgets?
A. The current version supports Home Screen widgets.
Q. Can I save without a watermark?
A. Watermark-free export is available once per day for free. With a 7-Day Pass or Lifetime Pass, you can export card images, videos, and calendar images without a watermark, without limits.
Q. What is the 7-Day Pass?
A. It unlocks unlimited watermark-free export for card images, videos, and calendar images for 7 days. It does not renew automatically.
Q. What is the Lifetime Pass?
A. It unlocks unlimited watermark-free export for card images, videos, and calendar images continuously after purchase.
Q. Can I restore purchases?
A. Yes. If you purchased with the same Apple Account, you can restore your purchase status from Restore in the app.
Q. Where are drafts and calendar data stored?
A. Photos, videos, drafts, and Pet Calendar data are stored primarily on your device. Home Screen widgets may use locally stored rendered images and minimal display data in app group storage.
Q. What are in-app announcements?
A. They let you check update notes and important notices in the app. Fetching announcements does not upload your photos, videos, edits, or drafts.